Returns & Refunds Policy
Change of mind and Australian Consumer Law rights
Last updated: 23 October 2026 · Australian sole trader · ABN 71 391 565 716
Change of mind
We do not ordinarily accept change-of-mind returns or refunds for confirmed orders, including custom-made products. This is a voluntary policy only and does not affect your rights under Australian Consumer Law.
Faulty or misdescribed products
If a product is faulty, unsafe, significantly different from its description or otherwise fails an applicable consumer guarantee, you may be entitled to a remedy. For a major failure, eligible consumers can generally choose a refund or replacement. For a minor failure, we may provide a free repair within a reasonable time; further remedies may apply if the issue cannot be fixed within a reasonable time.
Problems with services
Digital design, hosting and other services are also subject to applicable consumer guarantees. If a service fails a guarantee, remedies depend on whether the failure is minor or major. We will not insist on repair where the law gives you a right to cancel or obtain another remedy.
How to request help
Email [email protected] with your order reference, a description of the problem and relevant photographs or screenshots. We may reasonably inspect or assess a product, but we will not impose arbitrary claim deadlines or require original packaging where doing so would restrict statutory rights.
Return shipping and refunds
We will handle return and shipping costs as required by Australian Consumer Law. Any refund required by law will be provided using an appropriate method; we will not substitute store credit where a monetary refund is required.
Third-party ordering transactions
Where customers order or pay for meals using a separate restaurant ordering provider, the restaurant and provider handle those transactions under their own terms. TapScanLink does not process those diner payments.
Your rights
Our products and services come with guarantees that cannot be excluded under Australian Consumer Law. This policy adds to, and does not replace, those guarantees.
Questions?
Contact [email protected] or write to PO Box 62, Bungalow QLD 4870, Australia.